1. Returns and exchanges

1.1. The buyer's request to exchange or return goods will be accepted if the goods have not been used, are undamaged, and their consumer properties have been preserved. Both the goods and their packaging must retain their marketable appearance. The buyer must have documents proving that they purchased the goods from the Seller.

1.2. Underwear and similar products (menstrual panties, reusable pads) sold by the Seller can only be returned if the goods received by the Buyer did not match their description on the e-shop website (material composition, size, color, other details).

1.3. The buyer must send the returned goods with the order number to the DPD parcel locker at Šiltnamių 21, Vilnius, specifying the phone number: +370 63727155. The parcel number must be provided to the Seller no later than 24 hours after dispatch.

1.4. The buyer covers the costs of returning quality goods or exchanging them.

1.5. To return goods, the Buyer may do so within 14 (fourteen) days from the date of delivery to the Buyer, by informing the Seller via email and attaching photos or videos of the goods and/or parcel describing the problem encountered.

1.6. The returned item must be in its original, undamaged packaging, unused, and in the same complete condition as it was received by the Buyer.

1.7. When returning a quality item, only the amount paid for the item will be refunded to the Buyer. Shipping costs are not refunded to the Buyer.

1.8. The Seller is not obligated to replace or refund money for a purchased item of appropriate quality if it does not contradict the Retail Trade Rules approved by the Government of the Republic of Lithuania.

1.9. If the wrong item is returned, the Seller undertakes to replace such item with the correct item. If the correct item is not available, all money (for the item and actual shipping costs incurred) will be refunded to the Buyer.

1.10. If a defective item is returned, the Seller undertakes to replace the defective item with an analogous item or refund the money to the Buyer (for the item and actual shipping costs incurred).

1.11. To return defective goods, the Buyer may do so by informing the Seller via email and attaching photos or videos of the defective goods and/or parcel describing the problem encountered.

1.12. The returned defective item must be in its original, undamaged packaging, unused, and in the same complete condition as it was received by the Buyer, retaining its marketable appearance (undamaged labels, unpeeled protective films, etc.). When returning an item, it is necessary to provide documents proving that it was purchased from the Seller.

1.13. In cases where the Buyer returns only one or several, but not all, delivered items (defective or incorrect), the delivery costs will be refunded proportionally to the quantity of items ordered and returned. If, when purchasing several items, a specific delivery cost is assigned to a specific item, the specific delivery cost of that item will be refunded to the Buyer upon its return.

1.14. The Seller has the right not to accept goods returned by the Buyer if the Buyer does not comply with the return procedure specified in these Rules.

1.15. If the Buyer paid for the item with a gift voucher, the voucher and any additional amount paid (if applicable) will be refunded.

1.16. If the Buyer returns an item purchased with a discount, the amount paid for the item with the applicable discount will be refunded.

2. Final provisions

2.1. These return rules are drawn up in accordance with the laws and legal acts of the Republic of Lithuania.

2.2. These rules are governed by the law of the Republic of Lithuania. All disputes arising from the execution of these rules shall be resolved through negotiation. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.